Criteria
General Criteria and Information for Nominations:
Please click below categories to see the Criteria
On-Time Departure Award
This award is presented to an airline whose efficient passenger and baggage handling has earned it a reputation for consistently punctual departures.
Criteria:Departure Service/Handling
- Passenger Assistance thru Boarding
- Efficient Baggage Handling
- Fast & Efficient Ground Crew Members & Staff
- Airline Safety & Policies
Value for Money Award
This award is presented to an airline with a proven high level of performance that has been able to add extra value in terms of providing quality products and services to its customers.
Criteria:On Board Product & Services
- Comfortable Cabin Seat
- Cleanliness of Cabin
- Newspaper & In-flight Magazines
- In-flight Entertainment
- Cabin Ambiance & Temperature
- Cabin Amenities
- Cleanliness of Toilet & Amenities
- Meal Choices & Selection
- Quality of Food & Beverage Served
- Cabin Staff Friendliness & Service
- Cabin Staff Grooming & Appearance
- Cabin Staff Language Skills
Best Passenger Handling Award
This award recognizes an airline that has provided the best quality of services that ensure an unforgettable and pleasant experience for all of its customers.
Criteria:Passenger Services
- Airport / Arrival Assistance & Services
- Flight Boarding Assistance / Passenger Handling
- Attentive Service
- Baggage Handling & Baggage Policies
- Waiting Time during Check-In
- Self Service Check-in
- Courtesy of Check- In Staff & Crew
- Efficiency of Check-In Staff & Crew
- Quality of Check-In
Best Ticketing and Customer Service Award
This award is presented to an airline that has implemented exclusive ticketing services. The ticketing schemes adopted should include outstanding services and customer service.
Criteria:Quality Ticketing Services (On-line & Customer Service)
- Online Booking & Seat Reservation Services
- Airline Website Navigation
- Airline Website Language Options
- List of Products, Services, Guides & Information
- Customer Contact Information
- Customer Service – Courtesy / Friendliness
- Customer Service – Attentiveness
- Customer Service – Efficiency
- Customer Service – Language Skills
- Airport Ticket Counter
- Payment Security & Efficiency
Director's Message
Ali Al Kamali
Managing Director
kamali@meawards.com
The Middle East Excellence Awards Institute was created as a platform to recognize achievements of professionals and organizations from the region. It has instituted excellence awards programs in industry sectors such as ICT, Finance, Banking, Transport and Governance, among many others. In addition, special programs honor individual contributions of women, CEOs and professionals in various fields.
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